Q. What are the benefits of becoming a Lottery retailer?
A. In addition to the 6.5% commission on every lottery ticket sold, a lottery retailer has many advantages including service to regular customers, repeat traffic from redeeming winning tickets, increased sales of other store merchandise, increased new customer traffic, and financial benefits to the state of Arizona.
Q. Why does the Arizona Lottery need my personal information?
A. The Arizona Lottery is required by law to perform credit and criminal background investigations on the owners, officers, directors and other individuals related to the business. The information set out in the personal information section is required to perform those investigations. If this information is not provided, an application cannot be processed.
Q. How long does it take to become a retailer?
A. The average processing time is four weeks. Applications that are submitted without all of the required information, signatures and/or attachments generally cannot be completely processed until the required information is received.
Q. How much does it cost to become a retailer?
A. A non refundable application fee of $36.00 for each retailer location is submitted with application. This will be used to offset some of the cost of processing the application. There will also be a renewal fee of $36.00 per location every three years.
Q. Can I still play the Lottery if I’m a retailer?
A. Yes. However, retailers cannot sell tickets or pay prizes to themselves, but they can purchase tickets from someone else.
Q. Can my business just sell Lottery tickets?
A. No. By state law, a retailer cannot limit its business to lottery sales only.
Q: What is the minimum age to purchase Lottery tickets?
A: A person must be at least 21 years of age to purchase or redeem Lottery tickets.
Q: Who do I contact if I have problems with the blue Lottery terminal?
A: Contact GTECH at 1-800-786-0791.
Q: Who do I contact if I have problems with the Instant Ticket Vending Machine?
A: Contact GTECH at 1-800-786-0791.
Q: Who do I contact if I need to reorder Scratchers tickets?
A: Contact Scientific Games Incorporated (SGI) at 1-800-891-4744.
Q: Who do I contact to order terminal supplies (paper, ink, etc.)?
A: Contact GTECH at 1-800-786-0791.
Q: Who do I contact for ticket dispenser problems?
A: Contact your Lottery Sales Representative at 480-921-4400.
Q: How do I order additional Point-of-Sale material for a retailer location?
A: Contact your Lottery Sales Representative at 480-921-4400.
Q: Who can I contact to schedule training for new employees on how to operate the Lottery terminal and to learn more about the Arizona Lottery?
A: Contact Lottery Sales at 480-921-4455 or your Lottery Sales Representative.
Q: How do I order financial reports for a specific retailer location?
A: Contact Lottery Accounts Payable at 480-921-4495.
Q: Where can I obtain low-volume sales information?
A: Contact Lottery Licensing at 480-921-4439 or Sales at 480-921-4455.
Q: Where can I obtain information to ensure a store location is ADA compliant?
A: Contact Lottery ADA Coordinator at 480-921-4476.
Q: How do I request a Lottery Promotion at a specific retailer location?
A: Contact Lottery Promotions at 480-921-4408.
Q: Who do I notify if I suspect theft of Instant Scratchers tickets?
A: Contact Lottery Security Hotline at 1-877-497-1804. Hotline is available 24 / 7.
Q: What are the best ways to tackle loss prevention?
A: Conduct background checks before hiring prospective employees; emphasize high standards of employee integrity while training new employees; advise all employees that it is company policy to prosecute, to the fullest extent of the law, any theft or fraud by employees.
Q: How can I prevent inventory and accounting problems?
A: Retailers should be able to account for every ticket. Lottery Security strongly recommends keeping a written inventory of Instant Lottery products. A sample inventory sheet may be obtained from your Lottery Sales Representative.
Q: What do I do with damaged tickets?
A: Contact your Lottery Sales Representative at 480-921-4400.
Q: What if I print an online ticket and the customer changes their mind, do I get credit for the ticket?
A: Online tickets cannot be voided and you do not get credit for a good ticket. Most retailers choose to sell the ticket to another customer.
Q: How do I return tickets for ended games or last prize claimed?
A: All Scratchers returns must be processed by your Lottery Sales Representative. Retailers are no longer authorized to process full or partial pack returns. Your Sales Representative will visit your retail location within 30 days of the official game ending notice.
Q: When do I receive credit for partial pack return of instant tickets?
A: Credit will be given after SGI has received the returns.
Q: When do I get billed for a pack of instant tickets sent to me?
A: The Lottery will bill for instant ticket packs issued to a retailer 45 days after a pack is activated of after 85% of winning tickets in the pack are validated, whichever occurs first.
