Problems with Lottery terminal or instant ticket vending machine, ordering terminal supplies, e.g., paper, ink, etc.:
GTECH
1-800-786-0791
Reorder Scratchers Tickets:
GTECH
1-877-483-2445
Ticket dispenser problems, ordering additional point-of-sale (POS) materials, damaged tickets, schedule training for new employees, request a Lottery promotion:
Lottery Sales Representative
480-921-4400
Order financial reports:
Lottery Accounts Payable
480-921-4495
ADA Compliance:
Lottery ADA Coordinator
480-921-4468
Stolen Instant Ticket Hotline (Retailers Only):
602-531-9057
Calls answered 24/7
If no answer, please leave a message with:
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Retailer name
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Retailer Lottery License Number
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Retailer contact phone number
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Stolen Game/Pack/Ticket number information
An Investigator will follow up with the retailer. Leaving this detailed message will satisfy the time requirement of notifying the Lottery of a theft within 1 hour of the theft of the tickets.